Shipping Policy
Last Updated: September 24, 2025
Shipping Fees
- Free Standard Shipping for all orders (excludes remote areas).
- Remote-area surcharge: USD $20 (remote regions include Bosnia & Herzegovina, Gibraltar, Alaska, Hawaii, Puerto Rico).
Coverage, Service Areas & Processing Time
We currently ship to the United States, European Union, United Kingdom, Australia, and Canada only.
Processing time:
- Orders are dispatched within 3 business days after confirmation.
- In-stock items: typically 1-2 business days to process before hand-off to the carrier.
- Pre-orders: usually ~30 days to restock (ETA shown on product page), then 1-2 business days to process once restocked.
Estimated Shipping Time (Calendar Days):
| United States (Mainland) |
US |
8–15 days |
| United States Remote Areas (Alaska, Hawaii) |
RA |
12–18 days |
| Puerto Rico |
PR |
12–18 days |
| Canada |
CA |
10–15 days |
| United Kingdom |
GB |
5–13 days |
| France |
FR |
8–13 days |
| Germany |
DE |
5–13 days |
| Italy |
IT |
10–12 days |
| Spain |
ES |
7–12 days |
| Netherlands |
NL |
10–12 days |
| Austria |
AT |
9–11 days |
| Belgium |
BE |
10–12 days |
| Ireland |
IE |
7–16 days |
| Poland |
PL |
7–12 days |
| Portugal |
PT |
7–13 days |
| Sweden |
SE |
7–16 days |
| Denmark |
DK |
7–16 days |
| Finland |
FI |
7–16 days |
| Greece |
GR |
7–16 days |
| Other EU Countries |
EU |
7–16 days |
| Australia |
AU |
8–17 days |
(Exact delivery times vary by location and carrier conditions.)
Duties, Taxes & Customs
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Product prices do not include taxes. Applicable VAT/GST and duties will be calculated at checkout based on your shipping address.
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For shipments to the United States, European Union, United Kingdom, Australia, and Canada: Fitnexa covers all import duties and customs clearance fees. You will not be required to pay additional charges upon delivery.
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For other international shipments: Import duties, VAT/GST, and brokerage/clearance fees may apply. These charges are assessed by your local customs authority and are the recipient's responsibility. We cannot estimate or control these fees. Please consult your local customs office for details before placing an order.
Address Changes & Order Intercepts
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Wrong-address disclaimer: Please ensure your shipping address (including phone number and postal code) is complete and accurate. If a parcel is returned due to an incorrect or undeliverable address, reshipment may require additional postage.
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Change requests: Before dispatch, you may update your shipping address directly in the order details page. After hand-off to the carrier, changes are generally not possible.
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